PRODUCT RETURNS
UK Distance Selling Regulations allow buyers a cooling off period of seven days. If you want to return an item you can do so within 7 days after receiving it.
Please ensure the item is returned in the condition in which it was received along with any free items included with it plus the original box and packaging. You must ensure that the item is securely and well packaged to avoid damage in the post. It must be returned via ‘signed for’ delivery.
We will refund the cost of the item, but not your return delivery costs unless under certain circumstances, at our discretion.
Any refund will be made by the method that you originally used to pay for the item.
Non-returnable goods: Earrings cannot be returned unless faulty. (Due to health regulations).
FAULTY GOODS
Please notify us within 24 hours of receiving the goods, by phoning on 01747 835288 or emailing us via the contact us page. Please return the damaged goods secure in the packaging they arrived in. We will either offer a full refund, including your return postage costs, or a replacement.
Please be aware that our crystals and minerals are natural items, some may have natural surface flaws, marks, cracks, inclusions etc. Any actual damage by man such as chips or scratches will be noted in the item description.
SHIPPING
We aim to despatch orders by the end of the next working day, once cleared payment has been received.
We will email you if any delay is expected. We normally dispatch by 1st class Signed For service by Royal Mail, which means your parcel should arrive within two working days within the UK.
International orders are shipped via International Signed For or Global Priority (both services need a signature on receipt of your parcel).
If, however, you have not received your parcel within 7 days (17 days for International orders), please inform us ASAP so we can trace your item. If your parcel was delivered while you were out, it may be awaiting collection by you at your nearest Royal Mail Delivery Office. (Your postman will have left a ‘While You Were Out’ note). Please note that parcels will be returned to us if they are not called for after 7 days. This will result in a further charge for re-despatch.
ADDING A DELIVERY ADDRESS OTHER THAN YOUR OWN
At Check Out you may enter the name and address of a person to which you’d like us to send your order. This may be useful for sending a gift to someone directly or if you will be away when delivery is expected or cannot sign for your parcel.
COLLECTION OF ORDERS IN PERSON
This may be possible under certain circumstances at our discretion. Please ask if this is possible before starting the Check Out process. Orders can ONLY be collected once we have received cleared payment, or you may pay by cash at the time of collection.
INTERNATIONAL SHIPPING
We ship worldwide. Orders are despatched by ‘Signed For’ airmail services. You will see the total shipping charges before you are asked to pay at the Check Out stage.
SHIPPING, HANDLING AND PACKAGING CHARGES
Delivery charges are based on the weight of your order and the country to where your item will be delivered.
The total cost will be calculated automatically at Check Out. You will see the total shipping charges before you are asked to pay at the Check Out stage. The cost of delivery includes package and handling. If you have any queries please contact us, we will be delighted to help!
